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At Glamour Lace Shop, we understand that discretion is as essential to your shopping experience as the quality of our intimate apparel. This Privacy Policy outlines how we collect, use, and protect your personal information with the same care we apply to our delicate lace collections.

1. Information We Collect

To provide our premium service, we may collect:

  • Personal Details: Name, shipping address, email, and phone number for order processing
  • Payment Information: Card details processed through secure gateways (never stored on our servers)
  • Account Data: For registered users, purchase history and preferences
  • Technical Information: IP address, browser type, and device information for site optimization
  • Usage Data: Pages visited and products viewed to enhance your shopping experience

2. How We Use Your Information

Your data enables us to:

  • Process transactions with complete discretion
  • Deliver your intimate apparel in unmarked packaging
  • Provide personalized product recommendations
  • Improve our website functionality and customer service
  • Send order confirmations and shipping updates (marketing communications only with consent)
  • Prevent fraud and ensure payment security

3. Data Sharing & Disclosure

We treat your privacy with the utmost respect:

  • Service Providers: Only share necessary information with payment processors and shipping carriers
  • Legal Requirements: Disclose information if required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition, with appropriate confidentiality agreements
  • Never: Sell or rent your personal information to third parties

4. Data Storage & Security

We protect your information with:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Secure servers with restricted access
  • Regular security audits and monitoring
  • Data retention only as long as necessary for business or legal purposes

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Request information about data processing
  • Lodge complaints with data protection authorities

To exercise these rights, please contact our discreet customer service at [email protected].

6. Cookies & Tracking Technologies

Our website uses:

  • Essential Cookies: For shopping cart functionality and secure checkout
  • Analytics Cookies: To understand site usage and improve our service
  • Preference Cookies: To remember your settings and preferences

You may adjust cookie settings in your browser, though this may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries with different data protection laws. We ensure all transfers comply with applicable regulations.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For privacy-related inquiries, please contact:

Glamour Lace Shop
2042 Stanton Hollow Road
Boston, US 02110
Email: [email protected]