Your questions about our glamorous collections, discreet delivery, and exceptional service answered with the same care we put into every lace detail.
About Our Products
What makes Glamour Lace Shop products special?
Our collections blend European craftsmanship with daring contemporary styles, offering everything from bestselling stockings to boudoir lingerie. Each piece is designed to make you feel confident, sensual, and unapologetically you.
Do you offer plus sizes in your lingerie and hosiery?
While our current collection focuses on standard sizing, we’re constantly expanding our range. Please check individual product pages for specific size availability or contact our customer service for personalized recommendations.
How do I care for my delicate lingerie and stockings?
We recommend hand washing in cool water with mild detergent and laying flat to dry. Avoid wringing or twisting delicate fabrics. For specific care instructions, refer to the tag included with your purchase.
Ordering & Account
How do I create an account?
Simply proceed through checkout and you’ll have the option to create an account for faster future purchases. Your account allows you to track orders, save favorites, and receive exclusive offers.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your financial information is never stored on our servers.
Shipping & Delivery
How discreet is your packaging?
All orders are shipped in plain, unmarked packaging with no indication of contents. Your glamorous choices remain private until you choose to reveal them.
What are my shipping options?
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing
Do you ship to my country?
We ship globally, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability.
How can I track my order?
You’ll receive a discreet email with tracking information once your order ships. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We want you to feel as glamorous as we promise. If you’re not completely satisfied, you may return unworn, unwashed items with original tags within 15 days of receipt. Please contact our customer service to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on crotchless styles or any intimate apparel without its original protective packaging.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Contact Information
How can I contact customer service?
Our discreet and knowledgeable team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our Boston boutique operates Monday-Friday, 9am-5pm EST. Email inquiries are monitored daily for your convenience.
Have a question we haven’t answered? Our customer service team is always ready to assist with the same discretion and attention to detail we apply to every stitch in our collections.